We do not even have a Visa Card Account I have one Master Card Account and one American Express account. Terri, a clerk in the customer service desk area, looked up our names in her computer and said that there was a note that we were not to receive any money, that since we had paid for the door with a Visa (it was our Checking Account card), the money, if approved when the door did finally arrive, would be returned to our Visa Card account. My husband and I went to the store and were told that Mary Ann had "just left" the store. They said we could pick up the refund, in cash, at the store, that very night. They told us the door had been ordered and we would receive it soon and that they were also giving us a 10% ($200.42) refund for our trouble. My husband contacted the corporate headquarters of Home Depot and talked first to a Mr. August 13 because there was no more "oak" to be had to manufacture doors. We received another call from Mary Ann, manager, at Home Depot, and she said the store was not going to receive the door until first, August 11, then. Family depressed because our new house, no longer feels new. Is this true? We have read several articles re:Leaking windows/doors from the Home Depot, Class Action? Any Suggestions? We cannot afford to replace our windows and with each rain more water damage results. I was told the Home Depot has no commitment once the windows are installed by the home owner. We have now exhausted all are funds and cannot afford to buy all new windows and doors. Water runs through the seams in the window corners of the window itself, not where they were installed. We have re chaulked, but upon inspection have noticed the problem lies with the manufacturing of the window. manager, he said we could just fix that ourselves.Since the installation of our windows and 2 exterior sliding doors we have noticed the drywall is stained with water around the windows, and wet floors by the sliding doors. During the construction we had 1 window that was a special order arrive with a broken sash and home depot did replace the sash for us, another window had a broken slide cord and when I asked the dept. We just moved in our new home and have noticed all of the windows and doors we bought at the home depot leak.
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